Terms of Use, Policies and Legals

 

Customer Service Policy

RACI Change Manager is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

Refund Policy

Please make your choice carefully. We do not refund products downloaded should you change your mind after downloading. You can choose between a refund, exchange or credit where goods have been wrongly described, are different to the product purchased on the website.

 

Security Policy

 When purchasing from RACI Change Manager your financial details are passed through the PayPal ™ secure server.

 

Privacy Policy

 RACI Change Manager respects each individual's right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at RACI Change Manager's Web site. We collect no personal information about you when you visit our Web site unless you choose to provide this information to us. Users may delete their information from our database by informing us via email.

 

Information Collection

 RACI Change Manager collects information through our Web site at several points to enable us to provide a service or information to our visitors. We collect this information voluntarily through information requests. To receive our products and services personal contact information is mandatory to allow us to contact you. Other information we request is optional.

 

Information Usage

 The information collected by RACI Change Manager will be used to allow us to contact you. We will not share data with third parties. We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours. If our policy on information collection or usage changes, will advise you via this web site.

 

Access to Information

 Users may delete their information from our database by informing us via email. This email address is being protected from spambots. You need JavaScript enabled to view it.

 

1. DESCRIPTION OF SERVICES AND ACCEPTANCE OF TERMS OF USE

 RACI Change Manager ("we," or "us") provides a non-exclusive license to an online suite of tools and any other features, tools, applications, materials, or other services offered from time to time by RACI Change Manager in connection with its business are referred to collectively as the "RACI Change Manager platform." We provide the RACI Change Manager Platform in accordance with these Terms of Use. To access RACI Change Manager Platform you must agree to the terms and conditions set forth in these Terms of Use ("Terms of Use" or "Terms"). By visiting the RACI Change Manager Site (whether or not you are registered), you are agreeing to these Terms. Please carefully read through these Terms.

 

2. CHANGES TO TERMS OF USE BT RACI CHANGE MANAGER

 RACI Change Manager may amend these Terms of Use at any time by posting the amended Terms of Use on the RACI Change Manager website. If we make a material amendment to these Terms of Use, we will notify you by posting notice of the amendment on the RACI Change Manager Site.

 

3. ACCESS AND USE OF THE RACI CHANGE MANAGER SERVICES

You must be at least 13 years of age to use the RACI Change Manager Platform.

Your License

RACI Change Manager grant you a non-exclusive limited license to use the RACI Change Manager Platform for personal use only as set forth in these Terms.

Ownership

You agree that RACI Change Manager owns and retains all rights to the RACI Change Manager Platform.

No Spam/Unsolicited Communications

No one may use the RACI Change Manager Platform to harvest information about users for the purpose of sending, or to facilitate or encourage the sending of, unsolicited bulk or other communications. You understand that we may take any technical remedies to prevent spam or unsolicited bulk or other communications from entering, utilizing, or remaining within our computer or communications networks.

Downloads

 In order to participate in certain RACI Change Manager Platform features, you may be notified that it is necessary to download software or other materials or agree to additional terms and conditions. Unless otherwise provided by these additional terms and conditions, they are hereby incorporated into these Terms.

Suspension/Discontinuation

 We hope not to, but we may change, suspend, or discontinue — temporarily or permanently — some or all of the RACI Change Manager Services with respect to any or all users, at any time without notice. You acknowledge that RACI Change Manager may do so in RACI Change Manager’s sole discretion. You also agree that RACI Change Manager will not be liable to you for any modification, suspension, or discontinuance of the RACI Change Manager Services.

 

4. PAYMENTS

 The use of the RACI Change Manager Platform is not free and the platform license fees are listed on our website, if we feel it is appropriate to change the fee structure we will notify you. You then will have an opportunity to discontinue using the RACI Change Manager Platform. You are responsible for any costs you incur to access the internet.

 

5. ACCOUNTS AND REGISTRATION

 If at any time you choose to license the RACI Change Manager platform or create an account with us, the additional terms and conditions set forth below also will apply. All information you submit must be accurate and updated if it changes. Please keep your password confidential. You are responsible for all use on your account, including unauthorized use by any third party. Therefore, it is critical that you do not share your password with anyone. Please go to the RACI Change Manager my-account page found at the RACI Change Manager website and change your password immediately or notify us at  This email address is being protected from spambots. You need JavaScript enabled to view it.  as soon as you know of, or suspect any unauthorized use of, your account. Please also make sure to notify us if your registration information changes, in case we need to contact you. You may terminate your account through the manage subscription page or by emailing  This email address is being protected from spambots. You need JavaScript enabled to view it. . Please identify your account and provide a valid reply email address in the event we require additional information to terminate your account. We reserve the right to immediately terminate your non-exclusive license of the RACI Change Manager Platform at any time, without notice or liability, if RACI Change Manager determines in its sole discretion that you have breached these Terms of Use, violated any law, rule, or regulation, engaged in other inappropriate conduct, or for any other business reason. We also reserve the right to terminate your non-exclusive license or your use of the RACI Change Manager Platform if such use places an undue burden on our networks or servers, and you agree to respect these limitations and not take any steps to circumvent, avoid, or bypass them.

 

6. USER REVIEWS, COMMENTS, AND OTHER MATERIAL

 Your Posts

 As part of the RACI Change Manager Platform, users may have an opportunity to publish, transmit, submit, or otherwise post (collectively, "Post") reviews, comments, or other materials (collectively, "User Material"). In order to keep the RACI Change Manager Platform enjoyable for all of our users, you must adhere to the rules below. Please choose carefully the User Material that you Post. Please limit yourself to User Material directly relevant to the RACI Change Manager Platform. Moreover, you must not Post User Material that: (a) contains Unsuitable Material (as defined above in Section 3); or (b) improperly claims the identity of another person. You must not Post personally identifiable information, such as your full name, email address, telephone number, or street address. You must be, or have first obtained permission from, the rightful owner of any User Material you Post. By submitting User Material, you represent and warrant that you own the User Material or otherwise have the right to grant RACI Change Manager the license provided below; you also represent and warrant that the Posting of your User Material does not violate any right of any party, including privacy rights, publicity rights, and intellectual property rights. In addition, you agree to pay for all royalties, fees, and other payments owed to any party by reason of your Posting User Material. RACI Change Manager will remove all User Material if we are properly notified that such User Material infringes on another person's rights. You acknowledge that RACI Change Manager does not guarantee any confidentiality with respect to any User Material. By Posting User Material, you are not forfeiting any ownership rights in such material to RACI Change Manager. After Posting your User Material, you continue to retain all of the same ownership rights you had prior to Posting. By Posting your User Material, you grant RACI Change Manager a limited license to use, display, reproduce, distribute, modify, delete from, add to, prepare derivative works of, publicly perform, and publish such User Material through the RACI Change Manager Platform worldwide, in perpetuity, in any media formats and any media channels now known or hereinafter created. The license you grant to RACI Change Manager is non-exclusive (meaning you are not prohibited by us from licensing your User Material to anyone else in addition to RACI Change Manager), fully-paid, and royalty-free (meaning that RACI Change Manager is not required to pay you for the use of your User Material), and sub licensable (so that RACI Change Manager is able to use its affiliates, subcontractors, and other partners, such as internet content delivery networks to provide the RACI Change Manager Platform). By Posting your User Material, you also hereby grant each user of the RACI Change Manager Platform a non-exclusive limited license to access your User Material, and to use, display, reproduce, distribute, and perform such User Material as permitted through the functionality of the RACI Change Manager Platform and under these Terms of Use.

Third Party Posts

 Despite these restrictions, please be aware that some material provided by users may be objectionable, unlawful, inaccurate, or inappropriate. RACI Change Manager does not endorse any User Material, and User Material that is Posted does not reflect the opinions or policies of RACI Change Manager. We reserve the right, but have no obligation, to monitor User Material and to restrict or remove User Material that we determine, in our sole discretion, is inappropriate or for any other business reason. In no event does RACI Change Manager assume any responsibility or liability whatsoever for any User Material, and you agree to waive any legal or equitable rights or remedies you may have against RACI Change Manager with respect to such User Material. You must notifying us of any inappropriate User Material you find. please email legal@RACI Change Manager.com.au (subject line: "Inappropriate User Material").

 

8. LINKED WEBSITES AND ADVERTISING

 Third Party Websites

 If we provide links or pointers to other websites, you should not infer or assume that RACI Change Manager operates, controls, or is otherwise connected with these websites. When you click on a link within the RACI Change Manager Platform, we will not warn you that you have left a Site and are subject to the terms and conditions (including privacy policies) of the destination website. In some cases, it may be less obvious than others that you have left a Site and reached another website. Please be careful to read the terms of use and privacy policy of any website before you provide any confidential information or engage in any transactions. You should not rely on these Terms to govern your use of another website. RACI Change Manager is not responsible for the content or practices of any website other than the RACI Change Manager Site, even if it links to the RACI Change Manager Site and even if the website is operated by a company affiliated or otherwise connected with RACI Change Manager. By using the RACI Change Manager Platform, you acknowledge and agree that RACI Change Manager is not responsible or liable to you for any content or other materials hosted and served from any website other than the RACI Change Manager Site. Advertisements. RACI Change Manager takes no responsibility for advertisements or any third party material Posted on any of the Sites, nor does it take any responsibility for the products or services provided by advertisers. Any dealings you have with advertisers found while using the RACI Change Manager Platform are between you and the advertiser, and you agree that RACI Change Manager is not liable for any loss or claim that you may have against an advertiser.

 

9. TRADEMARKS

 RACI Change Manager, the RACI Change Manager logo, www.RACI.com. and other RACI Change Manager marks, graphics, logos, scripts, and sounds are trademarks of RACI Change Manager. None of the RACI Change Manager trademarks may be copied, downloaded, or otherwise exploited.

 

10. UNSOLICITED SUBMISSIONS

 It is RACI Change Manager’s policy not to accept unsolicited submissions.

11. DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY AND INDEMNITY

 

 WHILE WE DO OUR BEST TO PROVIDE THE OPTIMAL PERFORMANCE OF THE RACI CHANGE MANAGER PLATFORM, YOU AGREE THAT USE OF THE RACI CHANGE MANAGER PLATFORM IS AT YOUR OWN RISK. THE RACI CHANGE MANAGER PLATFORM, INCLUDING THE RACI CHANGE MANAGER SITE AND THE OTHER SITES, THE CONTENT, THE VIDEO PLAYER, USER MATERIAL, AND ANY OTHER MATERIALS CONTAINED ON OR PROVIDED THROUGH THE SITES, ARE PROVIDED "AS IS" AND, TO THE FULLEST EXTENT PERMITTED BY LAW, ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, RACI CHANGE MANAGER DOES NOT MAKE ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, COMPLETENESS, AVAILABILITY, SECURITY, COMPATIBILITY OR NONINFRINGEMENT; OR THAT THE RACI CHANGE MANAGER PLATFORM WILL BE UNINTERRUPTED, FREE OF VIRUSES AND OTHER HARMFUL COMPONENTS, ACCURATE, ERROR FREE, OR RELIABLE. IN NO EVENT SHALL RACI CHANGE MANAGER OR ITS AFFILIATES, SUCCESSORS, AND ASSIGNS, AND EACH OF THEIR RESPECTIVE INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AND SUPPLIERS (COLLECTIVELY, THE " RACI CHANGE MANAGER PARTIES"), BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING LOSS OF PROFITS, ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF THE RACI CHANGE MANAGER PLATFORM (INCLUDING ANY INFORMATION, PRODUCTS, OR SERVICES ADVERTISED IN, OBTAINED ON, OR PROVIDED THROUGH THE SITES), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHER THEORY, EVEN IF THE RACI CHANGE MANAGER PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OR ACTION WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE EXCEED THE AMOUNT PAID BY YOU TO US, IF ANY, OR $50 (WHICHEVER IS LESS) FOR ACCESSING OR PARTICIPATING IN ANY ACTIVITY RELATED TO USE OF THE RACI CHANGE MANAGER SERVICE. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS THE RACI CHANGE MANAGER PARTIES FROM AND AGAINST ANY AND ALL LIABILITIES, CLAIMS, DAMAGES, EXPENSES (INCLUDING REASONABLE ATTORNEY'S FEES AND COSTS), AND OTHER LOSSES ARISING OUT OF OR IN ANY WAY RELATED TO YOUR BREACH OR ALLEGED BREACH OF THESE TERMS. RACI CHANGE MANAGER RESERVES THE RIGHT, AT OUR OWN EXPENSE, TO EMPLOY SEPARATE COUNSEL AND ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU.

 

12. NOTICE AND PROCEDURE FOR CLAIMS OF COPYRIGHT INFRINGEMENT

 If you believe that any Content, User Material, or other material provided through the RACI Change Manager Platform, including through a link, infringes your copyright, you should notify RACI Change Manager of your infringement claim in accordance with the procedure set forth below. We will process each notice of alleged infringement which RACI Change Manager receives and take appropriate action in accordance with applicable intellectual property laws. A notification of claimed copyright infringement should be emailed to RACI Change Manager‘s at  This email address is being protected from spambots. You need JavaScript enabled to view it. .

Attention: Legal
RACI Change Manager P/L
PO.Box 4128.
Balwyn East 3103 Australia

To be effective, the notification must be in writing and contain the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive copyright interest; (b) a description of the copyrighted work that you claim has been infringed; (c) a description of where the material that you claim is infringing is located on the RACI Change Manager Platform that is reasonably sufficient to enable RACI Change Manager to identify and locate the material; (d) how RACI Change Manager can contact you, such as your address, telephone number, and email address; (e) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you that the above information in your notice is accurate and under penalty of perjury that you are authorized to act on behalf of the copyright owner or the owner of an exclusive right in the material. Emails sent to  This email address is being protected from spambots. You need JavaScript enabled to view it.  or purposes other than communication about copyright infringement may not be answered. RACI Change Manager has a policy of terminating repeat infringers in appropriate circumstances.

 

13. GENERAL INFORMATION

 No Waiver/Reliance. If you see other parties violating these Terms, we would appreciate it if you would let us know at legal@RACI Change Manager.com.au, Precisely how RACI Change Manager responds to a party that is violating these Terms will be determined after carefully analyzing all of the facts and circumstances of a particular case. You may not rely upon RACI Change Manager precise response with respect to one party or one situation as any indication of what RACI Change Manager might do with respect to another party or another situation, even if the parties or situations appear to you to be similar. Similarly, if we fail to act in response to a violation of these Terms of Use, you should not assume that we do not object to the violation or even that we are aware of it. In addition, you may not construe a waiver of any provision of these Terms of Use with respect to any party as a waiver of that provision (or any other provision) with respect to either that party or any other party. Further, RACI Change Manager decision to delay exercising or enforcing any right or remedy under these Terms of Use shall not constitute a waiver of such right or remedy. Even if RACI Change Manager acts in a way that appears to you to be inconsistent with these Terms of Use, RACI Change Manager action shall not be deemed a waiver or constructive amendment of these Terms.

Integration, Amendment, and Severability. Please note that these Terms of Use, including RACI Change Manager Privacy Policy which is incorporated in these Terms, constitute the entire legal agreement between you and RACI Change Manager and govern your use of the RACI Change Manager Platform (but excludes any services, if any, that RACI Change Manager may provide to you under a separate signed written agreement), and completely replaces any prior agreements between you and RACI Change Manager in relation to the RACI Change Manager Platform. These Terms may not be amended or varied except in a writing signed by RACI Change Manager. Although we understand that electronic or digital signatures are frequently viewed as the equivalent of traditional written signatures these days, for these purposes, a signature or "signed" writing or written agreement may not include an electronic or digital signature. These Terms of Use operate to the fullest extent permissible by law. If any provision of these Terms is held to be unlawful, void, or unenforceable, you and we agree that the provision will be deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions.

 

RACI Change Manager

The RACI Platform is an enabler for business and the tools hosted on the platform are a valuable resource for companies looking to improve business efficiency, employee engagement and an overall lift in profitability.

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