How does RACI's new Operational Health Traffic light Assessment work?

michael
Jul 18
2 min read

Updated: Sep 1

# Operational Assessment: 25 Question Multiple Choice Answers

You may be surprised by the outcome of this assessment. Each manager will complete it based on their perspective and the influence of other departments on their performance.

Management Team Workshop

Ask each manager to complete the assessment and save it as a PDF.
Review the answers by examining the highs and lows from each manager's perspective.
Conduct a management "Performance Drill Down" meeting. Discuss the resulting misaligned highs and lows, and brainstorm solutions as a team.

For example, Marketing may rate themselves highly, while Sales or Procurement might have a different view. This could be due to Marketing promoting a product that is out of stock or pricing that is too low.

Procurement might have bought a large volume of an item at a special price, but it remains unsold because Marketing was not informed or did not run a campaign to promote it.

Document the processes and accountabilities in a RACI chart. This will improve efficiency, clarify business processes, and ultimately increase profitability.

Understanding the RACI Chart

A RACI chart is a powerful tool for defining roles and responsibilities within a project or process. It stands for Responsible, Accountable, Consulted, and Informed. Each role is clearly defined, which helps to eliminate confusion and streamline operations.

Benefits of Using a RACI Chart

Clarity: Everyone knows their role and responsibilities.
Efficiency: Reduces overlap and miscommunication.
Accountability: Ensures that tasks are completed by the right people.

How to Create a RACI Chart

Identify Tasks: List all tasks involved in the project.
Define Roles: Assign roles to each task using the RACI framework.
Review and Revise: Share the chart with the team for feedback and make necessary adjustments.

Implementing the Assessment

The operational assessment is not just a one-time activity. It should be an ongoing process. Regular assessments can help identify trends and areas for improvement over time.

Frequency of Assessments

Quarterly: Conduct assessments every three months to stay on track.
Annual Reviews: Perform a comprehensive review at the end of the year to evaluate overall performance.

Engaging the Team

Involve your team in the assessment process. This will foster a culture of transparency and continuous improvement. Encourage open discussions about the results and potential solutions.

Conclusion

The operational assessment is a valuable tool for enhancing departmental performance. By engaging your management team and utilizing a RACI chart, you can clarify roles, improve efficiency, and drive profitability.

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Image - Example Section of Q&A