RACI Business Operations Assessment can assist senior management in targeting areas of poor business performance.
RACI Consulting Operational Assessment is built around key business performance drivers. They provide a solid base to target and focus on improving operational deficiencies at all levels by providing a set of key performance indicators with a Q&A to quickly highlight where a shift from poor performing to performing can substantially increase business efficiency and longer term profitability
Test the RACI Business Operational Analysis by downloading the free assessment tool.
Key Success Factor overview
The RACI Business Operations Assessment below this example chart you will find detail of colour code meaning relating to each of the 10 Key Success Factors
1. Business Planning
GREEN Business planning well established and meets customer needs.
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW There may be underlying issues that can be addressed through a RACI business health and strategic review and actions to minimise impact of industry restructuring, negative global trends and future industry trends that may positively or negatively impact future business profitability and growth.
RED Urgent attention is required to ensure industry risk is minimised
Strategies should be implemented to minimise risks associated with each red area of the business.
2. Leadership
GREEN There is a clear vision and strong leadership across the organisation .
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW Setting and monitoring of KPIs to match business goals may further increase performance.
Use the RACI charting tool to minimise duplication and increase efficiency within the business.
There may be underlying issues that can be addressed by reviewing each underperforming subcategory.
Setting and monitoring of KPIs to match business goals may further increase performance.
RED Urgent attention is required to ensure business performance is maximised.
Setting and monitoring of KPIs to match business goals may further increase performance.
Urgent analysis of subcategories indicating red and implementation of actions to improve these areas is essential.
3. Profitability
GREEN Indicates business has and good financial foundation & growth potential.
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW There may be underlying issues that can be addressed by reviewing each under performing subcategory.
Having a formal strategic plan in place with a vision and goals is essential for a business to obtain maximum growth potential.
RED Urgent attention is required to ensure future business growth is maximised.
Urgent analysis of subcategories indicating red and implementation of actions to improve these areas through the RACI business health model is essential.
4. Marketing
GREEN Indicates the business has a strong marketing strategy and systems.
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW Monitoring of key risk areas is an important part of managing risk
RED There may be underlying issues that can be addressed by reviewing each under performing subcategory.
Setting up a risk committee to assist in the management of risk across the business can ensure risk is minimised.
Urgent attention is required to ensure business risk is minimised.
Urgent analysis of subcategories indicating red and implementation of actions to improve these areas is essential.
5. Personal Development
GREEN Indicates the business values its employees.
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW A strategy to improve your position against your competitors will improve your overall position and in turn your customer retention and profitability.
RED Urgent attention is required to ensure you remain competitive in the market.
Urgent analysis of subcategories indicating red and implementation of actions to improve these areas is essential.
6. Continuous Improvement
GREEN Business implements strategies to improve systems & minimise inefficiencies .
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW Working towards continual improvement through a RACI business health systems approach will increase business efficiency and profitability.
RED There may be underlying issues that can be addressed by reviewing and putting in place strategies and actions to improve under performing subcategory.
Urgent attention is required to ensure management has its finger on the pulse of the business.
Urgent analysis of subcategories indicating red and implementation of actions to improve these areas is essential.
7. Revenue / Sales
GREEN Indicates the business has a good sales strategy and manages margin and costs.
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW There may be underlying issues that can be addressed through the RACI business health model, reviewing the management structure and ensuring business critical management tasks are being managed at the right levels. RACI charting is a great way to ensure this.
RED Urgent attention is required to ensure owner reliance is minimised where it has a negative impact on the business performance.
Urgent analysis of subcategories indicating red and implementation of actions to improve these areas is essential.
8. Employee Engagement
GREEN Indicates the business has a good staff engagement strategy.
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW You may be rely on only a few customers for most of your revenue the risk associated with this can be reduced by growing your customer base and ensuring you do not have to many eggs in one basket.
RED Urgent attention is required to ensure revenue risk through key customer reliance is understood and reduced. If you are overly reliant on a few customers they also have greater power to enforce price reductions seriously impacting business profitability and value.
Urgent analysis of subcategories indicating red and implementation of actions to improve these areas is essential.
9. Reduction of Inefficiencies
GREEN Indicates the business is focus on business efficiency and profit improvement.
Areas for improvement will exist in the subcategories indicating red or yellow
YELLOW There may be areas relating to Employee engagement you are not currently aware of or paying attention too.
Forbes reports show that at any time up to 70% of your employees may not be satisfied with their current position and looking for other opportunities.
RED Urgent attention is required to ensure staff retention and loss of key staff is minimised.
Urgent analysis of subcategories indicating red and implementation of actions to improve these areas is essential.
10. Customer Service
GREEN Indicates there is a good understanding of customer segment & needs.
Areas for thought and implementation will exist in the subcategories indicating red or yellow
YELLOW Success planning may not be on your radar at this time.
RED Attention is required to ensure you have an understanding of what succession means.
Our recommendation is that you seek advice from a succession planner to obtain an understanding of what the future will bring.
Summary
The 10 KEY Success Indicators provides a way of bench marking your current business state/position. By running this assessment every few months will enable the business to assess its its progress along the path of continued improvement and increase in value drivers.
The RACI Business Operational Analytics has been developed to provide users with business improvement tools and pinpoint areas of the business requiring improvement